Community Navigator Pilot Program - What You Need To Know

America has gone through a lot in the last 26 months. Covid-19 turned the world upside down. The hardest hit are small businesses. The U.S. Small Business Administration (SBA) has been at the forefront of the recovery effort, delivering economic relief to small businesses – from the mom-and-pop restaurants and retail shops to the contractors and small manufacturers. While much progress has been made to get Americans back to work, back to business, and back to normal, the SBA has continued to increase access to government resources, lowering the barriers to opportunity, and expand the reach of the customers it serves – American small businesses – the heart and soul of the economy. Mark Madrid, SBA Associate Administrator, for the Office of Entrepreneurial Development, joins us to talk about the Office of Entrepreneurial Development which is technical assistance arm of the SBA with a large national resource network dedicated to America’s small businesses.


  • Susan Au Allen, National President & CEO of USPAACC
  • Mark Madrid, Associate Administrator of the Office of Entrepreneurial Development


Susan Au Allen

Susan Au Allen


Mark Madrid
Associate Administrator Office of Entrepreneurial Development

Mark Madrid

Associate Administrator
Office of Entrepreneurial Development

Mr. Madrid has been selected to serve as Associate Administrator for the Office of Entrepreneurial Development (OED) at the U.S. Small Business Administration. In this role, Mr. Madrid will lead the OED, which is the SBA’s technical assistance arm with a national resource network including Small Business Development Centers (SBDCs), Women’s Business Centers (WBCs), SCORE, and the Office of Entrepreneurship Education.

Previously Mr. Madrid served as CEO of Latino Business Action Network, a national 501(c)(3) organization focused on strengthening America through funding and supporting U.S. Latino entrepreneurial research and education-impact programs at Stanford University. Mr. Madrid was named the 2019 Silicon Valley Nonprofit CEO of the Year by the Silicon Valley Business Journal. He serves on the Board of Trustees for Scholarship America, the leading nonprofit scholarship and educational support organization in the United States. He is an Honorary Colonel of the United States Army and Jefferson Award recipient.

Before his chief executive nonprofit roles, Mr, Madrid held a senior executive career in banking that began on Wall Street in 1995 with J.P. Morgan. His passion for American small businesses is dedicated to his father, who passed away from COVID-19 in 2020. His father, Marcos Madrid, Jr., owned a welding business for over four decades.

Mr. Madrid holds a BBA from the University of Texas at Austin McCombs School of Business and a Master of Nonprofit Administration degree from the University of Notre Dame Mendoza College of Business.